Covid-19 Update for tenants - Tier 4

The Scottish Government has announced on Saturday that Scotland will be put into Tier 4 from the 26th December.

There is no change to our housing services and lettings are still permitted with safety measures.

However, for our maintenance service this means that we are only allowed to carry out emergency repairs and urgent health & safety issues like stair and external lighting.

Service visits will be essential only – for example Gas Safety Inspections.

Adaptations will be judged on case by case basis.

Planned maintenance works will be suspended until further notice.

Smoke alarm installation programme will be suspended until further notice.

These restrictions are likely to remain until at least 18th January 2020.  We will continue to monitor the restrictions and follow guidance from the Scottish Government.

We thank you for your patience and understanding during this time.


To report a repair during normal office hours please call 0131 478 8143 or email repairs@arkha.org.uk

During the Christmas and New Year holiday period (from 1.30pm on 24 December 2020 until 9am on 5 January 2021) all emergency repairs should be reported by telephoning the numbers listed below:





All areas

Gas Central Heating


01343 842 042

Buckie, Forres

Emergency only

1 Call Property

01224 638 888

MacDuff, Peterhead, Fraserburgh, Inverurie, Aberdeen, Portlethen

Emergency only

1 Call Property

01224 638 888

Arbroath, Blairgowrie, Forfar, Perth,
Clackmannanshire, Falkirk, Fife, Lothians and Scottish Borders

Emergency only

All in 1 Property

07756 147 365


07810 883 676

Category: News About ARK

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