Scottish Social Housing Charter



The Scottish Social Housing Charter is a “list of outcomes, or results, that landlords should achieve.” 

It is there to make sure that housing associations like Ark improve the quality and value of their service.

The Charter was written by the Scottish Government, Tenants, Landlords, and other people who are interested in Housing and the Charter. 

The Government has agreed to do the things that are written in the Charter. This means that Ark needs to do what it says in the Charter.

What is an outcome?

An outcome is simply a result. It is something you want to happen and that you can plan for.

How Does the Charter Help Me?

  • The Charter tells you what outcomes (or results) you can expect from Ark.undefined
  • The Charter tells Ark to ask you what is important to you.
  • The Charter helps the Scottish Housing Regulator to measure if Ark is providing a good housing service.
  • The charter requires Ark to give you an annual update on how it has performed
  • The Charter will also help the Scottish Government to decide who should get money from the public. Only Associations who get good ratings will get money.

Outcomes and Standards to expect from Ark

The Scottish Housing Charter has 7 different sections that tell you the results, or outcomes, you should expect from Ark. There are 16 outcomes in total.

Read the key outcomes and standards that you can expect from Ark.


Read our latest Tenant's Report on our performance against the Scottish Social Housing Charter, in 2020-2021.

We have also provided the Tenants' Report in Easy Read

 Bobby Duffy, Ark Chief Executive, welcomed the report:

This report covers the period from April 2020 to March 2021, which is the period when Covid-19 had the greatest impact on all of our lives.  The restrictions meant that all non-essential housing activities and property maintenance activities were suspended and only emergency and regulatory compliance activities such as gas safety checks, were carried out.
The housing and asset management teams remained focused on providing excellent services throughout this period and I wish to thank them for their diligence and commitment during a very difficult period. I hope you enjoy reading this annual report and if you have any questions, please speak to colleagues from the housing and asset management teams.
Thank you for continuing to choose Ark as your landlord.

Further Information

The Charter is a result of the Housing (Scotland) Act 2010 which also introduced an independent Scottish Housing Regulator to look after the interests of tenants and others who use the services of social landlords like ARK.

It was approved by the Scottish Parliament on 14 March 2012 and came into effect from 1 April 2012.

If you would like a paper copy please contact us.