Housing & Asset Management
Housing & Customer Services
We provide 557 homes in an area that covers central Scotland; the east coast of Scotland from the Scottish Borders to Moray and on the Western Isles. Our housing stock includes flats, bungalows, detached, semi-detached and terraced houses, rooms in shared properties, houses of multiple occupancy and a Care Home. Trying to find a home that is right for you can be difficult.
Our housing teams are here to help, the Homes to let page tells you about where Ark properties are located and how to apply for a home with us. Ark tenants will find more information about managing your tenancy in the sections about your rent account, homes to let and tenancy support. We want you to be happy in your home and that includes contacting us when you have questions or something to report.
The main functions of the Housing & Customer Services Team are:
Property & Tenancy Management
- Rent Account Management
- Allocating vacant properties
- Investigating Anti-Social Behaviour complaints
- A customer focused Reactive Repairs service - here is the link to report a repair including an emergency
- Void property maintenance
Asset Management
Asset Management can be defined as “systematic and coordinated activities and practices through which an organisation optimally and sustainably manages its assets and asset systems, their associated performance, risks and expenditures over their life cycles for the purpose of achieving its organisational strategic plan”
Through our Asset Management Strategy Ark aims to ensure that customers' homes are safe, compliant with current legislation, well maintained, that repairs and improvements are carried out when required and that customers are given reasonable choices about when work is done.
The main functions of the Asset Management Team are:
Property Services
- Planned and cyclical maintenance
- Specific project works for our customers
- Property Compliance
Capital Investment
- Capital investment works
- The delivery of new build housing
- Grant funded adaptation works
Scottish Social Housing Charter
The Housing (Scotland) Act 2010 the Scottish Social Housing Charter set the standards and outcomes that all social landlords should aim to achieve when performing their housing activities.