Settling in Visits

Finding a new home and moving in can be a stressful experience but can be supported by friends, family and the Housing staff at Ark. Usually within eight weeks of a new tenancy starting, a Housing Officer carries out a Settling In Visit at the tenant’s new home to find out how they are getting on and to answer any questions they have. It is also an opportunity to discuss any issues they may have whether that relates to benefits, rent, repairs or accessing other services within the community.

Any feedback new tenants may have can also be made in the Moving In Satisfaction Survey which is provided to tenants prior to the settling in visit. This questionnaire asks about tenants’ experiences of the allocation and sign up process, standard of the property when moving in, estate and communal areas and any maintenance issues.

Data from the survey and tenants comments are used to evaluate how well Ark supports tenants throughout this process and to improve services for all tenants.

Annual House Visits

Ark plan to visit each of our tenants in their home each year as part of our efforts to improve the service we provide as a landlord. Annual House Visits are an opportunity for you to keep in touch with us and discuss any concerns you may have. It also gives us the chance to check that our homes are not being used for anything that breaches tenancy conditions and are kept in a good condition. Tenants will be sent a letter or email around 2 weeks before the annual house visit is due to take place to advise them of the date and time the housing officer will be attending.

If you were not able to be home for the arranged annual house visit we would ask that tenants make contact with the Customer Services Team on 0131 478 8143 or email customer.services@arkha.org.uk, similarly if you would like your visit prioritised contact the team and arrangements can be made.