About Us

How We Work

Enabling Good Lives

Our primary aim is to provide high quality housing and care to all our customers and in doing so we contribute to their quality of life – enabling them to live a good life. We provide a responsive customer service that addresses the specific housing needs of our tenants.

We ensure that our housing improvement programmes are delivered as planned, thus maintaining and improving the quality of our housing. We provide a framework for our supported people to enable them to exercise choice and control over how they receive their support, through the provision of person-centred care, thus enabling them to achieve their desired outcomes and live their chosen life.

Our Vision

Inclusive communities where quality of housing and care enable people to thrive and live a good life.

Our Mission

Create the best possible customer outcomes through our highly skilled people, the provision of high quality affordable homes and excellent care.

Our Values

1. Trust

We have confidence in our people to deliver excellent services and trust in them to do so. We will develop trusting and honest relationships and our customers will feel assured that they can rely on us to deliver.

2. Respect

We treat everyone fairly and we listen. We are respectful of each person with whom we come into contact and expect our people to respond professionally and treat others as they would wish to be treated.

3. Understanding

We will operate with empathy and compassion and approach each situation with an open mind. We will question and challenge to ensure we achieve the right outcomes for customers and our people.