How We Work
Enabling Good Lives
Our primary aim is to provide high quality housing and care to all our customers and in doing so we contribute to their quality of life – enabling them to live a good life. We provide a responsive customer service that addresses the specific housing needs of our tenants.
We ensure that our housing improvement programmes are delivered as planned, thus maintaining and improving the quality of our housing. We provide a framework for our supported people to enable them to exercise choice and control over how they receive their support, through the provision of person-centred care, thus enabling them to achieve their desired outcomes and live their chosen life.
Inclusive communities where quality of housing and care enable people to thrive and live a good life.
Create the best possible customer outcomes through our highly skilled people, the provision of high quality affordable homes and excellent care.
We have confidence in our people to deliver excellent services and trust in them to do so. We will develop trusting and honest relationships and our customers will feel assured that they can rely on us to deliver.
We treat everyone fairly and we listen. We are respectful of each person with whom we come into contact and expect our people to respond professionally and treat others as they would wish to be treated.
We will operate with empathy and compassion and approach each situation with an open mind. We will question and challenge to ensure we achieve the right outcomes for customers and our people.
We believe everyone is equal and expect our people to create positive experiences where everyone feels valued and included.
We will do the right thing and take responsibility for our actions. We will work together to uphold the highest standards of behaviour and practice.
Find out more about our Complaint's Handling Process
Legal & Regulatory Framework
Ark is committed to meeting the standards set for us by external regulators and the high standards we set for ourselves.